Terms of Service

1.1 Binding Agreement

By creating an account, accessing the Platform, or using any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

1.2 Authority to Bind

If you are entering into this Agreement on behalf of a company, organization, or other legal entity (the "Customer"), you represent and warrant that:

• You have the legal authority to bind that entity to these Terms
• The entity accepts these Terms
• References to "you" or "your" refer to both you as an individual and the entity

1.3 Age Requirement

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. Our Services are not intended for children under 13 years of age.

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3.1 Overview

Relevant provides AI discovery optimization services designed to help e-commerce brands improve their visibility and discoverability across AI-powered systems, including but not limited to ChatGPT, Claude, and other large language models.

Our Services include:

Monitoring Services:

• Tracking brand mentions and visibility across AI systems
• Monitoring competitor presence in AI responses
• Analyzing AI recommendation patterns
• Providing competitive intelligence dashboards

Optimization Services:

• Generating AI-optimized content and recommendations
• Technical SEO/AEO (Answer Engine Optimization) audits
• Schema markup implementation guidance
• Content strategy recommendations for AI discoverability

Managed Services:

• Dedicated account management
• Custom optimization strategies
• Regular performance reviews and reporting
• Priority support and consultation

3.2 Beta Features and Services

Certain features or services may be designated as "beta," "preview," "early access," or similar designations ("Beta Features"). Beta Features are:

• Provided on an "as is" and "as available" basis
• Subject to change or discontinuation at any time without notice
• Excluded from any service level commitments
• May contain bugs, errors, or incomplete functionality

You acknowledge that Beta Features are experimental and may not perform as expected. We reserve the right to modify, suspend, or discontinue any Beta Feature without liability.

3.3 Shopify Application

We may offer integration with Shopify stores through a Shopify application ("Shopify App"). Use of the Shopify App is subject to:

• These Terms of Service
• Shopify's Terms of Service and applicable policies
• Additional terms specific to the Shopify App, if any

The Shopify App functionality may be limited or modified based on Shopify's platform requirements and changes.

3.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

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5.1 Free Trial Period

New customers may be eligible for a 3-day free trial of select subscription plans. During the free trial:

• You have full access to the features of your selected plan
• No payment is required unless you continue beyond the trial period
• Your subscription will automatically convert to a paid subscription at the end of the trial unless you cancel

Trial Limitations:

• One trial per customer/organization
• We reserve the right to verify eligibility and deny trials in cases of suspected abuse
• Trial availability may vary and can be modified or discontinued at any time

5.2 Promotional Codes and Discounts

We may offer promotional codes, discounts, or special offers from time to time. These offers:

• Are subject to specific terms and conditions stated at the time of offer
• Cannot be combined with other promotions unless explicitly stated
• May expire or be revoked at any time
• Are non-transferable

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6.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

6.2 Prohibited Activities

You agree not to:

Technical Restrictions:

• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services
• Access or use the Services through automated means (bots, scrapers) except as explicitly permitted
• Circumvent any access restrictions, rate limits, or usage limitations
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Attempt to gain unauthorized access to any systems, accounts, or data

Content Restrictions:

• Upload, transmit, or distribute malicious code, viruses, or harmful materials
• Use the Services to violate any laws, regulations, or third-party rights
• Infringe on intellectual property rights of others
• Distribute spam, unsolicited communications, or engage in phishing
• Manipulate or attempt to game AI systems through deceptive practices

Misuse of Services:

• Use the Services to harm, defame, harass, or impersonate others
• Compete with or build competing products based on the Services
• Resell, sublicense, or redistribute the Services without written permission
• Use the Services on behalf of third parties without appropriate agreements
• Share access credentials or allow unauthorized account access

Data and Privacy Violations:

• Collect or harvest personal information from the Services without authorization
• Violate the privacy rights of others
• Submit content that contains personal data you are not authorized to share

6.3 Usage Limits and Fair Use

To ensure service quality for all customers, we implement reasonable usage limits:

Rate Limits:

• API requests: 1,000 requests per hour per account
• Content generation: As specified in your subscription plan
• Data exports: 100 exports per month

Fair Use Policy: We expect reasonable use of the Services consistent with typical business needs. Excessive usage that impacts service performance for other customers may result in:

• Temporary rate limiting
• Request to upgrade to a higher tier
• Service suspension in cases of severe abuse

6.4 Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards in your use of the Services, including but not limited to:

• Data protection and privacy laws (GDPR, CCPA, etc.)
• Consumer protection regulations
• Advertising and marketing laws
• Intellectual property laws
• Export control laws

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7.1 Customer Content

"Customer Content" means all data, information, materials, and content that you or your Authorized Users submit, upload, or provide to the Services, including:

• Brand names, product information, and business data
• Website URLs and analytics data
• Prompts, queries, and optimization requests
• Competitive intelligence parameters

7.2 Customer Responsibilities

You represent and warrant that:

• You own or have necessary rights to all Customer Content
• Customer Content does not violate any laws, regulations, or third-party rights
• You have obtained all necessary consents and permissions for data you provide
• Customer Content does not contain malicious code or harmful materials

You are solely responsible for:

• The accuracy, quality, and legality of Customer Content
• Backing up your Customer Content
• Any consequences resulting from Customer Content

7.3 Rights Granted by Customer

By providing Customer Content, you grant Relevant a worldwide, non-exclusive, royalty-free license to:

• Use, store, process, copy, and modify Customer Content as necessary to provide the Services
• Transmit Customer Content to third-party AI platforms and service providers as required for service delivery
• Create derivative works based on Customer Content (such as optimization recommendations)
• Use anonymized, aggregated, and de-identified data derived from Customer Content for analytics, benchmarking, research, and service improvement

This license terminates when you delete Customer Content or terminate your account, except for:

• Data retained in backups (deleted within 90 days)
• Anonymized and aggregated data that cannot identify you
• Data we must retain for legal or regulatory compliance

7.4 AI-Generated Outputs

"Outputs" means content, recommendations, reports, analyses, and other materials generated by the Services in response to your Customer Content and use of the Services.

Ownership: You own all Outputs generated specifically for your account, subject to the following:

• Relevant retains all rights to underlying methodologies, algorithms, templates, and tools
• Outputs may incorporate third-party data and public information
• You may use Outputs for your business purposes in accordance with these Terms

Limitations on Outputs:

• Outputs are based on AI analysis and may contain errors or inaccuracies
• We do not guarantee the accuracy, completeness, or suitability of Outputs for any particular purpose
• You are responsible for reviewing and verifying Outputs before use
• Outputs should supplement, not replace, your own business judgment

7.5 Use of Customer Data for Service Improvement

We may use Customer Content and usage data to:

• Improve, develop, and enhance the Services
• Create aggregated, anonymized benchmarks and industry insights
• Train and refine our proprietary algorithms and methodologies

Important Limitation: We do not use your specific Customer Content to train third-party AI models (such as OpenAI's GPT or Anthropic's Claude). Your specific brand data, prompts, and queries remain confidential and are used solely to provide Services to you.

7.6 Marketing and Case Studies

With your prior written consent, we may:

• Reference you as a customer in our marketing materials
• Create case studies featuring anonymized or attributed results
• Display your logo on our website or in presentations

You may revoke this consent at any time by contacting us at support@getrelevant.ai.

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8.1 Relevant's Intellectual Property

The Services, including all software, technology, algorithms, methodologies, designs, text, graphics, logos, interfaces, and documentation (collectively, "Relevant IP"), are owned by Relevant and protected by intellectual property laws.

Relevant IP includes:

• The Platform and all underlying technology
• Our proprietary AI optimization methodologies
• Analysis frameworks and scoring systems
• Dashboard designs and user interfaces
• Documentation, guides, and training materials

Nothing in these Terms transfers ownership of Relevant IP to you. All rights not expressly granted are reserved by Relevant.

8.2 Trademarks

"Relevant," "GetRelevant.ai," our logos, and other brand features are trademarks of Relevant Labs, Inc. You may not use these trademarks without our prior written consent.

8.3 Feedback and Suggestions

If you provide feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant Relevant a perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize such Feedback without attribution or compensation.

8.4 DMCA and Copyright Complaints

If you believe content on our Services infringes your copyright, please submit a notice to support@getrelevant.ai containing:

• Description of the copyrighted work
• Location of the allegedly infringing material
• Your contact information
• A statement of good faith belief
• A statement under penalty of perjury that the information is accurate
• Your physical or electronic signature

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9.1 Third-Party Dependencies

Our Services rely on third-party platforms, APIs, and services, including:

• AI platforms (OpenAI's ChatGPT, Anthropic's Claude, and others)
• Cloud infrastructure providers (AWS, Supabase)
• Analytics services (Google Analytics, etc.)
• Payment processors (Stripe)
• E-commerce platforms (Shopify)

9.2 No Control Over Third Parties

We do not control these third-party services and are not responsible for:

• Their availability, performance, or reliability
• Changes to their APIs, pricing, or terms
• Their security or privacy practices
• Their accuracy or outputs

Service Interruptions: If a third-party service becomes unavailable or ceases operation, features dependent on that service may be limited or discontinued without liability to you.

9.3 Third-Party Terms

Your use of the Services may be subject to additional third-party terms, including:

• AI platform usage policies
• Shopify's Terms of Service (if using Shopify integration)
• Payment processor terms

You are responsible for complying with all applicable third-party terms.

9.4 Links to Third-Party Websites

The Services may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or assume responsibility for third-party websites or their content.

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10.1 No Guarantees of Results

IMPORTANT: Relevant provides optimization services designed to improve brand visibility in AI systems. However:

• We do not control AI system algorithms, outputs, or recommendation logic
• We cannot and do not guarantee:
  
  • Specific placement or ranking in AI responses
  • Any particular frequency of brand mentions
  • Specific increases in traffic or revenue
  • That AI systems will recommend your products
  • Results comparable to other customers

AI platforms continuously update their algorithms, training data, and policies. Changes beyond our control may impact results.

10.2 Service Provided "AS IS"

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• TITLE
• QUIET ENJOYMENT
• ACCURACY OR COMPLETENESS OF DATA

We do not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, secure, or error-free
• Results, outputs, or recommendations will be accurate or reliable
• Defects will be corrected
• The Services are free from viruses or harmful components

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

EXCLUDED DAMAGES: RELEVANT SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• LOSS OF DATA OR INFORMATION
• BUSINESS INTERRUPTION
• COST OF SUBSTITUTE SERVICES
• REPUTATIONAL HARM

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

MONETARY CAP: TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, RELEVANT'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

• $500 USD, OR
• THE AMOUNT YOU PAID TO RELEVANT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY

ESSENTIAL PURPOSE: These limitations reflect the allocation of risk between the parties. The Services would not be provided without these limitations.

10.4 Exceptions

Some jurisdictions do not allow exclusion of certain warranties or limitations on liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

The limitations in this section do not apply to:

• Our indemnification obligations under Section 11
• Liability that cannot be limited or excluded by law
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation

10.5 Competitive Intelligence Disclaimer

Competitive intelligence data provided through the Services:

• Is derived from publicly available AI system responses
• May be incomplete, inaccurate, or outdated
• Should not be the sole basis for business decisions
• Is provided for informational purposes only

We do not access competitors' proprietary systems, accounts, or confidential information.

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11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Relevant, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your Customer Content (including claims that it infringes third-party rights)
• Your violation of these Terms
• Your violation of any laws, regulations, or third-party rights
• Your negligence or willful misconduct
• Actions of your Authorized Users

11.2 Indemnification Process

We will:

• Promptly notify you of any claim subject to indemnification
• Give you reasonable cooperation and assistance
• Allow you to control the defense and settlement of the claim

You may not settle any claim in a manner that admits liability on our behalf or imposes obligations on us without our prior written consent.

11.3 Our Indemnification

Relevant will indemnify and hold you harmless from third-party claims that the Services, when used in accordance with these Terms, infringe a third party's intellectual property rights, provided you:

• Promptly notify us of the claim
• Give us control of the defense and settlement
• Provide reasonable cooperation and assistance

If we believe a claim may succeed, we may, at our option:

• Obtain the right for you to continue using the Services
• Modify the Services to be non-infringing
• Replace the Services with non-infringing alternatives
• Terminate your subscription and refund pre-paid fees for the unused portion

This indemnification does not apply if the claim arises from:

• Your modification of the Services
• Your combination of the Services with third-party products
• Your use of the Services in violation of these Terms
• Customer Content you provided

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12.1 Term

These Terms commence when you first access the Services and continue until terminated in accordance with this section.

Your subscription begins on the date you complete registration and continues for the subscription period you selected (monthly or annual), automatically renewing unless cancelled.

12.2 Cancellation by You

You may cancel your subscription at any time by:

• Accessing your account settings and following the cancellation process
• Contacting support@getrelevant.ai

Effect of Cancellation:

• Monthly subscriptions: Access continues until the end of the current billing period, then your account converts to a free tier (if available) or is deactivated
• Annual subscriptions: See Section 4.5 for refund eligibility
• No refunds for the current billing period unless otherwise specified

12.3 Termination by Us

We may terminate or suspend your access to the Services immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You fail to pay fees when due (after 15-day grace period)
• Your account is inactive for 12+ months
• We are required to do so by law
• You engage in fraudulent, illegal, or harmful activities
• Continuing to provide Services could create legal or security risks

12.4 Suspension

We may suspend your access to the Services without terminating your account if:

• We reasonably believe you have violated these Terms
• Your account activity poses security or legal risks
• Your usage significantly exceeds fair use limits
• We need to perform maintenance or address security issues

We will endeavor to provide notice and an opportunity to cure violations before suspension, except in cases requiring immediate action.

12.5 Effect of Termination

Upon termination or expiration:

Your Obligations:

• All rights granted to you under these Terms immediately cease
• You must immediately cease all use of the Services
• You must pay all outstanding fees owed

Our Obligations:

• We will delete or anonymize your Customer Content within 90 days, except:
  
  • Data required for legal, regulatory, or accounting purposes
  • Anonymized and aggregated data that does not identify you
  • Data stored in backup systems (deleted within 180 days)

Survival: The following sections survive termination: 4.4 (Taxes), 4.5 (Refunds), 7.3 (Rights Granted by Customer - for retained data), 8 (Intellectual Property), 10 (Disclaimers and Limitations), 11 (Indemnification), 12.5 (Effect of Termination), 14 (Dispute Resolution), and 15 (General Provisions).

12.6 Data Export

Before termination, you may export your Customer Content using our data export features. After termination, we are not obligated to provide access to or return Customer Content.

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13.1 Service Changes

We reserve the right to modify, update, or discontinue any aspect of the Services at any time, including:

• Adding or removing features
• Changing functionality or user interfaces
• Modifying usage limits or subscription plans
• Discontinuing Beta Features

We will provide reasonable notice of material changes that negatively impact your use of the Services, except for:

• Security or legal compliance updates
• Changes to Beta Features
• Changes necessitated by third-party service providers

13.2 Changes to These Terms

We may modify these Terms at any time. When we make changes:

Notice: We will notify you by:

• Posting the updated Terms on our Site with a new "Last Updated" date
• Sending an email to your registered email address (for material changes)
• Displaying a notice on the Platform

Effective Date: Changes take effect:

• Immediately upon posting for non-material changes
• 30 days after notice for material changes

Your Options:

• If you disagree with changes, you may terminate your subscription before the effective date
• Continued use of the Services after the effective date constitutes acceptance of the modified Terms

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14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14.2 Jurisdiction and Venue

Subject to the arbitration provisions below, you agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the courts located in Vancouver, British Columbia, Canada. You irrevocably consent to the personal jurisdiction and venue of these courts.

14.3 Informal Dispute Resolution

Before initiating arbitration or litigation, you agree to first attempt to resolve disputes informally by contacting us at support@getrelevant.ai with:

• Description of the dispute
• Your desired resolution
• Your contact information

We will attempt to resolve the dispute through good faith negotiation for 30 days.

14.4 Arbitration Agreement

FOR CUSTOMERS LOCATED IN THE UNITED STATES:

If the informal dispute resolution process does not resolve the dispute within 30 days, either party may initiate binding arbitration.

Arbitration Rules:

• Arbitration shall be conducted by JAMS (Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules and Procedures
• The arbitration shall be held in Vancouver, British Columbia, or via videoconference
• The arbitration shall be conducted in English
• The arbitrator's decision shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

Costs: Each party shall bear its own costs and expenses of arbitration. The arbitrator may award costs and fees to the prevailing party.

Exceptions to Arbitration:

• Small claims court actions (if requirements are met)
• Injunctive or equitable relief to protect intellectual property rights
• Emergency relief to prevent immediate harm

Class Action Waiver: YOU AND RELEVANT AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU MAY NOT BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. The arbitrator may not consolidate claims or conduct class arbitration.

Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to support@getrelevant.ai within 30 days of first accepting these Terms. If you opt out, this Section 14.4 will not apply, but all other Terms remain in effect.

FOR CUSTOMERS LOCATED OUTSIDE THE UNITED STATES:

The arbitration provisions in Section 14.4 do not apply. Disputes shall be resolved in the courts specified in Section 14.2.

14.5 Limitation Period

Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the cause of action arises, or such longer period as may be required by applicable law. Otherwise, the claim is permanently barred.

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15.1 Entire Agreement

These Terms, together with our Privacy Policy and any Order Forms or supplemental agreements you enter into with us, constitute the entire agreement between you and Relevant regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

In the event of conflict between these Terms and any supplemental agreement:

1. Signed Order Forms or Master Service Agreements take precedence
2. Then these Terms of Service
3. Then other referenced policies

15.2 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. We may assign these Terms without restriction, including to affiliates or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while reflecting the original intent.

15.4 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Relevant.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:

• Acts of God (earthquakes, floods, fires, pandemics)
• War, terrorism, riots, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Internet or telecommunications failures
• Third-party service provider failures
• Cyberattacks or security incidents

15.6 Independent Contractors

You and Relevant are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

15.7 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies upon any person other than you and Relevant, except as expressly stated (such as indemnified parties in Section 11).

15.8 Notices

To You: We may provide notices to you by:

• Email to your registered email address
• Posting on the Platform or Site
• In-app notifications

Notices are effective when sent or posted.

To Us: You must send legal notices to:

Relevant Labs, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
Email: legal@getrelevant.ai

Notices to us are effective when received.

15.9 Export Compliance

You agree to comply with all applicable export control laws and regulations. You represent that you are not:

• Located in a country subject to comprehensive sanctions
• On any government list of prohibited or restricted parties
• Subject to export restrictions that would prohibit use of the Services

15.10 Government Users

If you are a U.S. government entity, the Services are "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202. Use, reproduction, and disclosure are subject to these Terms.

15.11 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of conflict, the English version controls.

15.12 Electronic Communications

You consent to receive electronic communications from us, including emails, notices posted on the Platform, and in-app messages. You agree that all agreements, notices, disclosures, and communications provided electronically satisfy any legal requirement that such communications be in writing.

15.13 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

15.14 Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Relevant Labs, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713

Email: support@getrelevant.ai (general inquiries)
Email: legal@getrelevant.ai (legal matters)

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By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

End of Terms of Service

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