Data Processing Agreement
Effective Date: October 1, 2025
Last Updated: October 1, 2025
This Data Processing Agreement ("DPA") forms part of the Master Service Agreement or Terms of Service (collectively, the "Agreement") between Relevant Labs, Inc. ("Relevant," "Processor," or "Service Provider") and the customer identified in the Agreement ("Customer," "Controller," or "Business").This DPA governs the processing of Personal Data by Relevant on behalf of Customer in connection with the Services.
Company Information:
Relevant Labs, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
Email: privacy@getrelevant.ai
1. Definitions and Interpretation
1.1 Definitions
Terms used but not defined in this DPA have the meanings given in the Agreement.
"Applicable Data Protection Law" means all laws and regulations applicable to the processing of Personal Data under this DPA, including:
- General Data Protection Regulation (EU) 2016/679 ("GDPR")
- UK GDPR and Data Protection Act 2018
- California Consumer Privacy Act and California Privacy Rights Act ("CCPA/CPRA")
- Personal Information Protection and Electronic Documents Act ("PIPEDA")
- Other applicable privacy and data protection laws
"Controller" or "Data Controller" means the entity that determines the purposes and means of processing Personal Data. Under this DPA, Customer is the Controller with respect to Personal Data in Customer Content.
"Data Subject" means an identified or identifiable natural person whose Personal Data is processed.
"Personal Data" means any information relating to an identified or identifiable natural person that is submitted by Customer or Authorized Users as part of Customer Content, including but not limited to:
- Names, email addresses, and contact information
- Business information and professional details
- User behavior and usage data
- Any other information that identifies or could identify a natural person under Applicable Data Protection Law
"Processing" or "Process" means any operation performed on Personal Data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, combination, erasure, or destruction.
"Processor" or "Data Processor" means an entity that processes Personal Data on behalf of the Controller. Under this DPA, Relevant is the Processor with respect to Personal Data in Customer Content.
"Security Incident" means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.
"Standard Contractual Clauses" or "SCCs" means the standard contractual clauses for the transfer of Personal Data to third countries approved by the European Commission or other relevant authorities.
"Subprocessor" means any third party engaged by Relevant to process Personal Data on behalf of Customer.
1.2 Interpretation
References to "Personal Data," "Data Subject," "Controller," "Processor," and "Processing" shall be interpreted in accordance with Applicable Data Protection Law. Where CCPA/CPRA applies, these terms correspond to "Personal Information," "Consumer," "Business," "Service Provider," and "Processing" or "Selling," as applicable.
2. Scope and Roles
2.1 Scope of Processing
This DPA applies only to Relevant's processing of Personal Data on behalf of Customer as part of providing the Services described in the Agreement.
In-Scope Processing: Personal Data that Customer submits to the Services, including:
- Contact information of Customer's personnel and Authorized Users
- Business data containing Personal Data (e.g., customer names in analytics)
- Information submitted through monitoring and optimization features
- Communications and support interactions
Out-of-Scope Processing: This DPA does not apply to:
- Personal Data that Relevant collects directly as an independent controller (e.g., account contact information, billing data, website visitor data)
- Anonymized, aggregated, or de-identified data that cannot identify individuals
- Telemetry and usage analytics that do not contain Personal Data
2.2 Roles and Responsibilities
Customer as Controller/Business:
- Determines the purposes and means of processing Personal Data
- Is responsible for complying with Applicable Data Protection Law
- Must provide privacy notices and obtain necessary consents
- Must ensure it has a legal basis to process and share Personal Data with Relevant
- Is responsible for responding to data subject requests (with assistance from Relevant as described below)
Relevant as Processor/Service Provider:
- Processes Personal Data only on behalf of and as instructed by Customer
- Implements appropriate technical and organizational security measures
- Assists Customer in complying with data protection obligations
- Does not sell, share, or retain Personal Data for purposes other than providing the Services
2.3 Nature and Purpose of Processing
Purpose: To provide the Services as described in the Agreement, including:
- AI discovery monitoring and optimization
- Content generation and recommendations
- Competitive intelligence and analytics
- Technical support and customer service
- Service improvement and development
Nature of Processing: Collection, storage, analysis, modification, transmission, and deletion of Personal Data.
Categories of Data Subjects:
- Customer's employees, contractors, and representatives
- Customer's Authorized Users
- Individuals referenced in Customer Content (e.g., customer names, contact persons)
Types of Personal Data:
- Identification data (names, email addresses, job titles)
- Professional information (company names, roles)
- Contact data (phone numbers, addresses)
- Account credentials (usernames, encrypted passwords)
- Usage data (login times, feature usage, clicks)
- Communications (support messages, feedback)
- Any other Personal Data Customer chooses to submit
Duration of Processing: For the term of the Agreement and as specified in Section 10 (Data Retention and Deletion).
3. Customer Instructions and Processing
3.1 Processing Instructions
Relevant shall process Personal Data only:
- As instructed by Customer through use of the Services and as described in the Agreement and this DPA
- As necessary to comply with applicable laws (in which case Relevant shall notify Customer unless legally prohibited)
- As otherwise agreed in writing between the parties
The Agreement (including this DPA) constitutes Customer's complete and final instructions for processing Personal Data. Processing outside these instructions requires prior written agreement.
3.2 Compliance with Instructions
If Relevant believes that any instruction from Customer violates Applicable Data Protection Law, Relevant shall:
- Promptly inform Customer of this assessment
- Suspend processing of the relevant Personal Data until the instruction is clarified or withdrawn
- Not be liable for any failure to process Personal Data as a result of such suspension
3.3 Prohibited Data
Customer must not submit the following types of Personal Data to the Services unless explicitly authorized in writing by Relevant:
- Special Category Data (GDPR): Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation
- Sensitive Personal Information (CCPA): Social security numbers, driver's license numbers, passport numbers, financial account numbers, precise geolocation data, genetic data, biometric data processed to identify individuals, health information, or information concerning sex life or sexual orientation
- Children's Data: Personal Data of individuals under 13 years of age (or 16 in the EEA/UK)
- Protected Health Information: Data subject to HIPAA
- Payment Card Data: Credit card numbers, CVV codes, or other cardholder data subject to PCI-DSS
- Student Records: Data subject to FERPA
If Customer submits any prohibited data types, Customer shall immediately notify Relevant and:
- Relevant may suspend processing or require immediate deletion
- Customer shall indemnify Relevant for any resulting liabilities
- Relevant may terminate the Agreement immediately
4. Security Measures
4.1 Technical and Organizational Measures
Relevant implements and maintains appropriate technical and organizational security measures to protect Personal Data against Security Incidents, including:
Access Controls:
- Role-based access control (RBAC) limiting access to authorized personnel
- Multi-factor authentication for administrative access
- Regular access reviews and privilege audits
- Immediate revocation of access for departing personnel
Data Security:
- Encryption of Personal Data in transit using TLS 1.2 or higher
- Encryption of Personal Data at rest using AES-256 or equivalent
- Secure key management practices
- Network segmentation and firewall protections
Application Security:
- Secure software development lifecycle practices
- Regular security code reviews
- Input validation and output encoding
- Protection against OWASP Top 10 vulnerabilities
Infrastructure Security:
- Use of reputable cloud infrastructure providers (AWS, Supabase)
- Regular security patching and updates
- Intrusion detection and prevention systems
- DDoS protection and mitigation
Monitoring and Logging:
- Security event logging and monitoring
- Automated alerting for suspicious activities
- Regular review of security logs
- Audit trails for data access and modifications
Incident Response:
- Documented incident response procedures
- Designated security incident response team
- Regular incident response drills
- Post-incident analysis and remediation
Personnel Security:
- Background checks for personnel with access to Personal Data (where legally permitted)
- Confidentiality obligations in employment contracts
- Regular security awareness training
- Principle of least privilege for data access
Physical Security:
- Data centers with physical access controls, surveillance, and security personnel (managed by infrastructure providers)
- Secure disposal of hardware containing Personal Data
- Environmental controls (fire suppression, climate control)
Business Continuity:
- Regular data backups (encrypted and access-controlled)
- Disaster recovery and business continuity plans
- Regular testing of backup and recovery procedures
- Redundant systems and failover capabilities
4.2 Updates to Security Measures
Relevant may update security measures from time to time, provided such updates do not result in a material degradation of the overall security level. Customer will be notified of material changes that may impact data protection.
4.3 Security Assessments
Relevant conducts regular security assessments, including:
- Annual third-party security audits (as resources permit)
- Quarterly vulnerability scans
- Periodic penetration testing
- Security risk assessments
Summaries of security assessments may be provided to Customer upon reasonable request, subject to confidentiality obligations.
4.4 Customer Responsibilities
Customer is responsible for:
- Securing access credentials and ensuring Authorized Users maintain credential security
- Implementing appropriate security measures on Customer's own systems
- Configuring security settings within the Services appropriately
- Promptly notifying Relevant of any suspected security issues
- Ensuring Authorized Users comply with security requirements
5. Subprocessors
5.1 General Authorization
Customer provides general authorization for Relevant to engage Subprocessors to assist in providing the Services, subject to the terms of this Section 5.
5.2 Current Subprocessors
Relevant currently uses the following categories of Subprocessors:
Cloud Infrastructure and Hosting:
- Amazon Web Services (AWS) - United States
- Supabase - United States
AI and Machine Learning Services:
- OpenAI (ChatGPT) - United States
- Anthropic (Claude) - United States
Payment Processing:
- Stripe, Inc. - United States
Communication and Support Services:
- Resend - Email delivery - United States
- Fireflies.ai - Call recording and transcription - United States
Analytics Services:
- Google LLC (Google Analytics) - United States
- [Additional analytics services as implemented]
Customer Relationship Management:
- [To be determined - will update upon selection]
A current list of specific Subprocessors, including their names, locations, and processing activities, is available upon request at privacy@getrelevant.ai.
5.3 Subprocessor Obligations
Relevant shall:
- Enter into written agreements with each Subprocessor imposing data protection obligations substantially similar to those in this DPA
- Ensure Subprocessors implement appropriate technical and organizational security measures
- Remain fully liable to Customer for the performance of Subprocessors' obligations
- Conduct due diligence on Subprocessors before engagement
5.4 New Subprocessor Notification and Objection
Notice: Relevant will provide Customer with at least 30 days' advance notice before engaging any new Subprocessor or materially changing the processing performed by an existing Subprocessor. Notice will be provided by:
- Email to Customer's primary contact
- Update to the Subprocessor list (if published online)
- Notice through the Services dashboard
Objection: Customer may object to a new Subprocessor or change on reasonable data protection grounds by notifying Relevant in writing within 30 days of receiving notice.
Resolution: If Customer objects:
- The parties will work together in good faith to address the concerns
- Relevant may, at its discretion: (a) implement measures to address the objection, (b) not engage the Subprocessor for processing Customer's Personal Data, or (c) allow Customer to terminate the affected Services and receive a pro-rated refund
If Customer does not object within 30 days, Customer is deemed to have consented to the new Subprocessor.
5.5 Subprocessor List Updates
Relevant will maintain an up-to-date list of Subprocessors and make it available upon request. Customer may request the current list at any time by contacting privacy@getrelevant.ai.
6. Data Subject Rights
6.1 Assistance with Data Subject Requests
Relevant will provide reasonable assistance to Customer in responding to requests from Data Subjects to exercise their rights under Applicable Data Protection Law, including rights to:
GDPR Rights:
- Access their Personal Data
- Rectify inaccurate Personal Data
- Erase Personal Data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Not be subject to automated decision-making
CCPA/CPRA Rights:
- Know what Personal Information is collected, used, disclosed, or sold
- Access their Personal Information
- Delete Personal Information
- Correct inaccurate Personal Information
- Opt out of sale or sharing of Personal Information
- Limit use of sensitive Personal Information
- Not be discriminated against for exercising rights
PIPEDA Rights:
- Access their Personal Information
- Correct inaccurate Personal Information
- Challenge compliance with PIPEDA
6.2 Process for Data Subject Requests
Received by Customer: If Customer receives a Data Subject request, Customer shall:
- Contact Relevant at privacy@getrelevant.ai for assistance
- Provide sufficient information to identify the Data Subject and the requested action
- Verify the Data Subject's identity before Relevant processes the request
Received by Relevant: If Relevant receives a Data Subject request directly:
- Relevant will promptly notify Customer
- Relevant will not respond to the Data Subject without Customer's prior written consent, except to inform the Data Subject to submit their request to Customer
- Customer remains responsible for responding to the request
Relevant's Assistance: Relevant will:
- Provide Customer with access to Personal Data within the Services (through existing export/access features)
- Assist with deletion or correction of Personal Data upon Customer's verified instruction
- Respond to assistance requests within 15 business days (or sooner if legally required)
- Charge reasonable fees for assistance that requires significant manual effort beyond normal service operations
6.3 Limitations
Relevant is not required to assist with Data Subject requests to the extent:
- The request is manifestly unfounded or excessive
- Complying would violate applicable laws or legal obligations
- The Personal Data is no longer in Relevant's possession or control
- The request relates to Personal Data for which Customer is the Controller and Customer has direct access through the Services
7. Data Breach Notification
7.1 Security Incident Response
Upon becoming aware of a Security Incident affecting Personal Data, Relevant shall:
Immediate Actions:
- Take reasonable steps to contain and mitigate the Security Incident
- Investigate the Security Incident to determine its nature, scope, and impact
- Implement measures to prevent recurrence
Notification to Customer:
- Notify Customer of the Security Incident without undue delay and in any event within 72 hours of becoming aware of it
- Provide notification to Customer's primary contact email and any designated security contact
7.2 Security Incident Information
Relevant's notification shall include, to the extent known and legally permissible:
- Description of the nature of the Security Incident
- Categories and approximate number of Data Subjects affected
- Categories and approximate number of Personal Data records affected
- Likely consequences of the Security Incident
- Measures taken or proposed to address the Security Incident and mitigate potential adverse effects
- Contact point for further information
- Timeline of events
Relevant may provide information in phases if full details are not immediately available.
7.3 Customer Responsibilities
Upon receiving notification of a Security Incident:
- Customer is responsible for determining whether notification to Data Subjects, supervisory authorities, or other parties is required under Applicable Data Protection Law
- Customer is responsible for making any legally required notifications
- Relevant will reasonably cooperate with Customer's notification efforts
7.4 Security Incident Assistance
Relevant will provide reasonable assistance to Customer in:
- Investigating the Security Incident
- Mitigating harm to affected Data Subjects
- Fulfilling Customer's obligations to notify supervisory authorities and Data Subjects
- Documenting the Security Incident and response
Assistance requiring significant manual effort beyond Relevant's immediate response may be subject to reasonable fees.
7.5 Exclusions
The following do not constitute Security Incidents:
- Unsuccessful attempts to breach security that do not result in unauthorized access to Personal Data
- Incidents caused entirely by Customer or Authorized Users (e.g., Customer sharing credentials)
- Authorized access by Relevant personnel for legitimate service delivery purposes
- Incidents solely affecting availability (service outages) without unauthorized access or disclosure
8. Data Transfers
8.1 Transfers from EEA, UK, and Switzerland
Customer acknowledges that Relevant and its Subprocessors may transfer and process Personal Data in countries outside the European Economic Area (EEA), United Kingdom (UK), and Switzerland, including the United States, which may not provide the same level of data protection.
8.2 Transfer Mechanisms
For transfers of Personal Data from the EEA, UK, or Switzerland to countries without an adequacy decision, Relevant relies on the following mechanisms:
Standard Contractual Clauses: The parties agree to be bound by the Standard Contractual Clauses (Module Two: Controller to Processor) as approved by the European Commission Decision 2021/914 of June 4, 2021, which are incorporated into this DPA by reference and attached as Appendix A.
UK Addendum: For transfers from the UK, the UK International Data Transfer Addendum to the Standard Contractual Clauses (version B1.0) is incorporated by reference.
Swiss Addendum: For transfers from Switzerland, references to GDPR in the Standard Contractual Clauses shall be interpreted as references to Swiss Federal Act on Data Protection, and the Swiss Federal Data Protection and Information Commissioner is the competent supervisory authority.
8.3 Alternative Transfer Mechanisms
If the Standard Contractual Clauses are invalidated, amended, or replaced, or if other lawful transfer mechanisms become available, Relevant may rely on such alternative mechanisms, provided they offer equivalent protection.
8.4 Supplementary Measures
In addition to Standard Contractual Clauses, Relevant implements supplementary technical and organizational measures to ensure adequate protection, including:
- Encryption of Personal Data in transit and at rest
- Pseudonymization where feasible
- Contractual restrictions on government access to data
- Regular security assessments and audits
- Data minimization practices
8.5 Government Access Requests
If Relevant receives a legally binding request from a government authority to disclose Personal Data:
- Relevant will promptly notify Customer (unless legally prohibited)
- Relevant will challenge the request if there are reasonable grounds to believe it is unlawful
- Relevant will minimize disclosure to the extent legally possible
- Relevant will not provide direct access to Personal Data to government authorities
8.6 Subprocessor Locations
All Subprocessor locations are disclosed in Section 5.2. Most Subprocessors are located in the United States. Customer consents to these transfers subject to the mechanisms described in this Section 8.
9. Audits and Inspections
9.1 Audit Rights
Customer has the right to audit Relevant's compliance with this DPA, subject to the conditions in this Section 9.
9.2 Audit Methods
Customer may exercise audit rights through the following methods:
Option 1 - Documentation Review (Primary Method):
- Customer may request and review Relevant's security documentation, including:
- Descriptions of technical and organizational measures
- Security policies and procedures
- Security certifications (SOC 2, ISO 27001, when obtained)
- Summaries of third-party security audits
- Subprocessor documentation
Option 2 - Questionnaire:
- Customer may submit a written questionnaire regarding Relevant's data protection practices
- Relevant will respond within 30 days
Option 3 - On-Site Audit (Limited):
- On-site audits may be conducted only if:
- Documentation review and questionnaires are insufficient
- Customer has reasonable grounds to believe Relevant is not complying with this DPA
- Required by Applicable Data Protection Law or supervisory authority
- Subject to the limitations in Section 9.3
9.3 Audit Conditions
On-site audits are subject to the following:
Frequency: No more than once per year, unless:
- Required by Applicable Data Protection Law
- A Security Incident has occurred
- Ordered by a supervisory authority
Notice: At least 60 days' advance written notice
Scope: Limited to matters directly related to this DPA and processing of Personal Data
Duration: Conducted during business hours and completed within a reasonable timeframe
Confidentiality: Auditors must sign confidentiality agreements
Non-Disruption: Conducted in a manner that minimizes disruption to Relevant's operations
Costs: Customer bears all costs of audits, including Relevant's reasonable costs for time spent facilitating the audit (if significant)
Third-Party Auditors: Customer may use independent third-party auditors approved by Relevant (approval not to be unreasonably withheld)
Security Clearance: Auditors must pass reasonable security screening
9.4 Audit Reports
Following an audit:
- Customer will provide Relevant with a copy of the audit report
- The audit report is considered Customer's Confidential Information
- Customer will provide Relevant reasonable opportunity to address any findings
- If material non-compliance is found, Relevant will prepare a remediation plan within 30 days
9.5 Alternative Compliance Evidence
In lieu of an on-site audit, Relevant may, at its discretion, provide:
- Third-party audit reports (SOC 2 Type II, ISO 27001, etc.)
- Summary reports from independent security assessments
- Responses to industry-standard security questionnaires (CAIQ, SIG, etc.)
10. Data Retention and Deletion
10.1 Retention During Term
During the term of the Agreement, Relevant will retain Personal Data as necessary to provide the Services and as directed by Customer through use of the Services.
10.2 Deletion or Return Upon Termination
Upon termination or expiration of the Agreement:
30-Day Export Period: Customer may export Personal Data for 30 days following termination (if termination is not due to Customer's breach).
Deletion Timeline: Within 90 days of termination, Relevant will delete or anonymize all Personal Data, except:
- Personal Data required to be retained for legal, regulatory, accounting, or tax purposes
- Personal Data in backup systems (deleted within 180 days)
- Anonymized, aggregated, or de-identified data that cannot identify individuals
Certification: Upon Customer's written request, Relevant will provide written certification of deletion.
10.3 Customer-Requested Deletion
Customer may request deletion of specific Personal Data at any time by:
- Using self-service deletion features in the Services
- Contacting privacy@getrelevant.ai with specific deletion instructions
Relevant will process deletion requests within 30 days.
10.4 Legal Hold
If Relevant is subject to a legal hold, preservation order, or other legal obligation to retain Personal Data, Relevant:
- Will notify Customer (unless legally prohibited)
- Will retain only the minimum Personal Data required
- Will resume deletion once the legal obligation ends
10.5 Backup Retention
Personal Data in backup systems is retained for disaster recovery purposes and is:
- Encrypted and access-controlled
- Not used for operational purposes
- Deleted according to backup rotation schedules (maximum 180 days)
11. GDPR-Specific Terms
This Section 11 applies only to the extent that the GDPR applies to the processing of Personal Data under this DPA.
11.1 Roles
For purposes of the GDPR:
- Customer is the Data Controller
- Relevant is the Data Processor
- Authorized Users whose Personal Data is processed in connection with their use of the Services are Data Subjects
11.2 Data Controller Obligations
Customer acknowledges that it is responsible for:
- Determining the lawful basis for processing (Article 6 GDPR)
- Providing privacy notices to Data Subjects (Article 13-14 GDPR)
- Obtaining consent where required
- Conducting Data Protection Impact Assessments where required (Article 35 GDPR)
- Maintaining records of processing activities (Article 30 GDPR)
- Appointing a Data Protection Officer if required (Article 37 GDPR)
11.3 Data Processor Obligations
Relevant acknowledges that it will:
- Process Personal Data only on documented instructions from Customer (Article 28(3)(a))
- Ensure personnel processing Personal Data are subject to confidentiality obligations (Article 28(3)(b))
- Implement appropriate technical and organizational measures (Article 28(3)(c) and Article 32)
- Respect conditions for engaging Subprocessors (Article 28(3)(d) and Article 28(4))
- Assist Customer with Data Subject requests (Article 28(3)(e))
- Assist Customer with security, breach notification, and impact assessments (Article 28(3)(f))
- Delete or return Personal Data upon termination (Article 28(3)(g))
- Make available information necessary to demonstrate compliance and allow audits (Article 28(3)(h))
11.4 Data Protection Impact Assessments
If Customer is required to conduct a Data Protection Impact Assessment (DPIA) under Article 35 GDPR, Relevant will provide reasonable assistance, including:
- Information about the nature, scope, context, and purposes of processing
- Description of security measures implemented
- Information about Subprocessors and data transfers
11.5 Consultations with Supervisory Authority
If Customer is required to consult with a supervisory authority under Article 36 GDPR (prior consultation), Relevant will provide reasonable assistance and information.
11.6 Supervisory Authority
The lead supervisory authority for matters under this DPA depends on Customer's establishment:
- If Customer is established in the EEA: The supervisory authority in Customer's primary establishment
- If Customer is not established in the EEA but offers goods/services to EEA data subjects: The Irish Data Protection Commission (unless otherwise agreed)
11.7 Standard Contractual Clauses
The Standard Contractual Clauses referenced in Section 8.2 form part of this DPA. In case of conflict between this DPA and the Standard Contractual Clauses, the Standard Contractual Clauses prevail.
12. CCPA/CPRA-Specific Terms
This Section 12 applies only to the extent that the CCPA/CPRA applies to the processing of Personal Information under this DPA.
12.1 Roles
For purposes of CCPA/CPRA:
- Customer is a Business
- Relevant is a Service Provider (as defined in CCPA Section 1798.140(ag))
- Relevant is NOT a Third Party with respect to Personal Information processed under this DPA
12.2 Service Provider Obligations
Relevant certifies that it:
Does Not Sell or Share Personal Information: Relevant does not sell or share (as those terms are defined in CCPA) Customer's Personal Information to third parties.
Prohibited Uses: Relevant will not:
- Retain, use, or disclose Personal Information for any purpose other than providing the Services specified in the Agreement
- Retain, use, or disclose Personal Information outside the direct business relationship with Customer
- Combine Personal Information with Personal Information received from other sources (except as necessary to provide the Services)
Permitted Uses: Relevant may:
- Process Personal Information as necessary to provide the Services
- Use Personal Information for internal purposes that are reasonably necessary and proportionate to providing the Services
- Create de-identified or aggregated information, provided such information cannot be re-identified
Compliance: Relevant understands and will comply with the obligations of a Service Provider under CCPA Sections 1798.140(ag)(2).
12.3 Consumer Rights Assistance
Relevant will assist Customer in responding to Consumer rights requests under CCPA/CPRA, including:
- Right to know what Personal Information is collected
- Right to delete Personal Information
- Right to correct inaccurate Personal Information
- Right to opt out of sale/sharing
- Right to limit use of Sensitive Personal Information
12.4 Sale/Sharing Prohibition
Relevant certifies that it does not and will not "sell" or "share" (as defined in CCPA) Personal Information processed under this DPA. Customer grants Relevant permission to disclose Personal Information to Subprocessors solely as necessary to provide the Services, which does not constitute a sale or sharing under CCPA.
12.5 Sensitive Personal Information
If Customer submits Sensitive Personal Information (as defined in CCPA Section 1798.140(ae)), Relevant will:
- Use and disclose such information only for permitted business purposes under CCPA Section 1798.121(a)
- Not use or disclose such information for purposes of inferring characteristics about Consumers
12.6 Subcontractors
Relevant may engage subcontractors (Subprocessors) to assist in providing the Services. Such subcontractors are also Service Providers bound by obligations similar to those in this Section 12.
12.7 Certification
Upon request, Relevant will provide Customer with a signed certification that it understands and will comply with the restrictions in California Civil Code Section 1798.140(w)(2)(A).
13. General Provisions
13.1 Relationship to Agreement
This DPA is incorporated into and forms part of the Agreement. In case of conflict between this DPA and the Agreement, this DPA prevails to the extent of the conflict with respect to processing of Personal Data.
13.2 Amendments
This DPA may be amended only:
- By written agreement signed by authorized representatives of both parties, or
- By Relevant posting an updated DPA with at least 30 days' notice for non-material changes that maintain or enhance data protection
Material changes require Customer's affirmative consent.
13.3 Liability
Liability Cap: Each party's liability under this DPA is subject to the limitation of liability provisions in the Agreement, except:
- Liability under the Standard Contractual Clauses (if applicable) is governed by the terms of those Clauses
- Liability that cannot be limited or excluded by Applicable Data Protection Law
No Limitation: Limitations of liability do not apply to:
- Violations of this DPA caused by willful misconduct or gross negligence
- Breach of confidentiality obligations
- Infringement of Data Subjects' rights
- Violations mandating unlimited liability under Applicable Data Protection Law
13.4 Duration
This DPA remains in effect for as long as Relevant processes Personal Data on behalf of Customer, including any retention period after termination of the Agreement as described in Section 10.
13.5 Severability
If any provision of this DPA is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
13.6 Governing Law and Jurisdiction
Governing Law: This DPA is governed by the same law as the Agreement, except to the extent Applicable Data Protection Law requires otherwise.
Jurisdiction: Disputes are subject to the dispute resolution provisions in the Agreement, except:
- Data Subjects may bring claims in accordance with Applicable Data Protection Law
- Supervisory authorities may exercise their powers as provided by law
- Standard Contractual Clauses (if applicable) are governed by their own dispute resolution provisions
13.7 Notices
Notices under this DPA shall be sent to:
To Customer: The contact email and address in the Agreement
To Relevant:
Relevant Labs, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
Email: privacy@getrelevant.ai
13.8 Language
This DPA is drafted in English. Any translation is for convenience only. In case of conflict, the English version controls.
13.9 Order of Precedence
In case of conflict:
- Standard Contractual Clauses (if applicable)
- This Data Processing Agreement
- The Master Service Agreement or Terms of Service
- Other policies and documentation
13.10 Survival
The following provisions survive termination or expiration:
- Section 4 (Security Measures) - for retained data
- Section 7 (Data Breach Notification) - for incidents during the term
- Section 9 (Audits) - for audits of the term
- Section 10 (Data Retention and Deletion)
- Section 13 (General Provisions)
13.11 Contact for Data Protection
For questions, concerns, or requests regarding this DPA or data protection:
Privacy Team:
Email: privacy@getrelevant.ai
Mail: Relevant Labs, Inc., Attn: Privacy Team, 131 Continental Dr, Suite 305, Newark, Delaware 19713
Data Protection Officer (if appointed):
[To be updated if/when appointed]
Appendix A: Standard Contractual Clauses
[The Standard Contractual Clauses (Module Two: Controller to Processor) as approved by European Commission Decision 2021/914 of June 4, 2021 are incorporated here by reference.]
Note: The full text of the Standard Contractual Clauses is available at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
Annexes to Standard Contractual Clauses:
Annex I: List of Parties
Data Exporter (Controller):
- Name: Customer (as identified in the Agreement)
- Address: As specified in the Agreement
- Contact: As specified in the Agreement
- Role: Controller
Data Importer (Processor):
- Name: Relevant Labs, Inc.
- Address: 131 Continental Dr, Suite 305, Newark, Delaware 19713
- Contact: privacy@getrelevant.ai
- Role: Processor
Annex II: Description of Transfer
Categories of data subjects: See Section 2.3 of this DPA
Categories of personal data: See Section 2.3 of this DPA
Sensitive data: None (unless Customer violates Section 3.3)
Frequency of transfer: Continuous during the term
Nature of processing: See Section 2.3 of this DPA
Purpose of processing: To provide the Services as described in the Agreement
Retention period: See Section 10 of this DPA
Subprocessors: See Section 5 of this DPA
Annex III: Technical and Organizational Measures
The technical and organizational measures implemented by Relevant are described in Section 4 of this DPA, which is incorporated by reference into this Annex III.
RELEVANT LABS, INC.
By: ___________________________
Name: _________________________
Title: _________________________
Date: _________________________
CUSTOMER
By: ___________________________
Name: _________________________
Title: _________________________
Date: _________________________
End of Data Processing Agreement